Things To Know About NDIS Service Agreements

After you've met with the participant to decide on the required supports and services as outlined in their NDIS plan. Now it's time you enter into a written agreement with them. This is what is called an NDIS service agreement.

Stepping into an NDIS service agreement is how you work towards fulfilling the short-term and long-term goals within the participants' NDIS plan. The participant must agree on what specific services they will provide as part of the NDIS service agreement.

The participant might even have a support coordinator working with them to create a service plan to attain their goals and needs per the NDIS plan.

It's always a good idea to request the participant bring a copy of their NDIS plan during initial discussions.

Below are the imperative things to consider before you ask the participant to sign.

Who Can Make an NDIS Service Agreement?

A Service Agreement is often made between NDIS participants and their providers. The focus, therefore, should be on making it coherent and relevant to both parties. Persons such as family members or friends may be able to meet this duty on behalf of the participant.

If the participant has an NDIS support coordination, they can also help make and review the agreement. You should have a provision within your Service Agreement for the nominated contact to be selected if required.

What Should an NDIS Service Agreement Outline?

Any agreement acquired between the parties involved should be simple. Such agreements essentially require outlining what supports will be delivered and when. They should also declare how much the requirement of the support will cost.

An NDIS service agreement should consider things such as:

• The specific types of support provided with stated goals
• Costings for the provision of supports
• When, where, and how supports will be provided 
• The review date
• How problems or issues are handled

Your NDIS service agreement should describe your and the participants' responsibilities, such as assistance with self-care activities in Australia. On the one hand, as the provider, you commit to working to achieve your goals by delivering the agreed-upon support correctly. On the other hand, you may detail requirements for the participant to inform you if something comes up whereby you cannot make an appointment.

Constraints like these should also be outlined in the service agreement. 

Keeping things simple will confirm the participant or their nominees can fully comprehend what they are marking, lessening complaints later.